Policies

Returns and Exchanges

Please inspect all items immediately upon receipt. Read the following conditions carefully before requesting a return or exchange.

Returns

We gladly accept returns within 15 days of delivery. Items must be in their original condition—unused, unaltered, and in original packaging.

  • A 20% restocking fee applies to all refunds.

  • Special order items are non-refundable.

  • Shipping costs are non-refundable. Orders that qualified for free shipping will have the credited shipping amount deducted from the refund.

  • Any customs duties or import fees incurred on returned international shipments will be charged to the original form of payment.

  • Refused or undelivered orders may also be subject to return freight, duties, taxes, customs, and/or brokerage fees.

If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping cost.

After your return is received, refunds are processed within 5 business days. Depending on your bank, it may take up to 4 weeks for the refund to appear on your statement, though most are completed sooner. Please note that depending on the shipping carrier, it may take 6-20 business days for your return to reach us.

Once your return is approved, a refund will be issued to your original payment method. Only items meeting all return policy requirements are eligible for a refund.

Exchanges
Please contact us for any exchange requests. Exchanges may incur additional shipping costs, unless the exchange is due to an error on our part. If Ansix Auto made a mistake with your order, we will provide a prepaid return shipping label to make the exchange as smooth as possible (available for orders within Canada and the USA).

How to Request a Return or Exchange
To begin the process, please contact us with your order number and details about the item you wish to return or exchange. We will respond within 5 business days with further instructions.

 


Shipping

We ship to virtually any address worldwide. Please note that some products may have shipping restrictions and cannot be sent to certain international destinations. If we are unable to ship to your location, your order will be promptly canceled and refunded, and you will receive an email notification regarding the cancellation.

Taxes and Duties

Some countries may impose additional import taxes or duties beyond our control. These charges are the customer’s responsibility.

  • For U.S. customers, duty is included in the shipping fee and prepaid on our end.

  • For U.K. customers, VAT is collected at checkout and remitted on your behalf.

Order Processing and Shipping Times

Orders are typically shipped within 5 business days.

  • Standard delivery takes approximately 5-18 business days, depending on your location (on average, 1-3 weeks).

  • Certain custom-made items may require additional time to fulfill and ship, regardless of destination.

Express Shipping

We offer an express shipping option when available. Availability may vary depending on your shipping destination.

Refused or Undelivered Orders

Refused or undelivered shipments that return to our facility will be processed as a standard return. All shipping costs, including return freight and any return-to-sender fees charged by the carrier, will be deducted from your refund.


To avoid delays or additional costs, we recommend accepting all deliveries and then following our Standard Return Process if you wish to return an item. Refusing a package may result in extended delays and extra shipping charges.

 

 

Warranty

At Ansix Auto, we stand behind the quality of our products and want you to be confident in your purchase. All Ansix Auto-branded products purchased directly from our website or through an authorized retailer come with a 1-Year Warranty against manufacturing defects in materials and workmanship.

1. Coverage

Ansix Auto warrants that each product is free from defects in materials or workmanship and will function as intended for the duration of its warranty period. If a product is found to be defective, Ansix Auto will, at its discretion, repair or replace the item.

This warranty applies only to original, unaltered, and unmodified products. It does not cover:

  •  Damage caused by accident, abuse, neglect, impact, or improper use

  •  Improper installation or use beyond the intended application

  •  Unauthorized modifications, repairs, or alterations

  •  Damage caused by shipping, environmental exposure, or storage conditions

2. Installation and Usage

Many Ansix Auto products require fabrication or custom fitting. For safety and proper performance, all products should be installed by a qualified mechanic or fabricator familiar with aftermarket parts and vehicle modification procedures.

Ansix Auto will not be responsible for any issues resulting from incorrect installation, inadequate clearances, or failure to follow recommended installation practices.

3. Vehicle and Engine Warranty Disclaimer

Performance and aftermarket parts can alter factory systems and may affect emissions, drivability, or compatibility with original manufacturer components.

By purchasing and installing Ansix Auto products, you acknowledge and agree that:

  • Ansix Auto is not responsible for any damage to the engine, transmission, drivetrain, or other vehicle systems resulting from use or installation of our products.

  • Ansix Auto is not liable for any voiding of manufacturer warranties, loss of emissions compliance, or failure to meet inspection or regulatory standards.

  • All liability for engine or component damage, reduced performance, or tuning-related failure rests solely with the installer and end user.

Under no circumstances shall Ansix Auto be liable for labor costs, vehicle downtime, towing, installation/removal expenses, or any incidental, indirect, or consequential damages.

4. Wear and Tear

Our Limited Lifetime Warranty does not cover wear and tear -  meaning the gradual and expected deterioration of a part due to normal use. Examples include:

  • Surface abrasions, scratches, or fading

  • Discoloration or patina from heat exposure (common in exhaust components)

  • Fatigue or material aging over time

Even with proper care, wear and tear is inevitable and not considered a defect.

5. Submitting a Warranty Claim

  1. Contact us at info@ansix.ca with your order number and proof of purchase.

  2. Provide clear photos and a description of the issue.

  3. If requested, return the defective item for inspection. The customer is responsible for return shipping; if a manufacturing defect is confirmed, Ansix Auto may reimburse reasonable shipping costs.

  4. If the product is discontinued or unavailable, a comparable replacement or store credit may be issued.

Warranty is limited strictly to repair or replacement of the defective product. Labor, shipping, vehicle downtime, and any associated costs are not covered.

6. Exclusions and Limitations

This warranty applies only to Ansix Auto-branded products purchased from authorized sources. It does not apply to:

  • Non-Ansix products sold by us or third-party items

  • Products used in racing, competition, or off-road applications

  • Products subjected to extreme environmental or thermal conditions beyond design limits

  • Products used outside North America (unless otherwise stated)

This warranty gives you specific legal rights; you may have additional rights under applicable laws, which vary by region.

Summary

  • Lifetime warranty covers manufacturing defects only

  • Wear, abuse, or incorrect installation are not covered

  • Ansix Auto is not responsible for engine or drivetrain damage, or for voided OEM warranties

  • Claims must include proof of purchase and photos

  • Warranty covers repair or replacement of the defective part only

 

Disclaimer

All Ansix Auto products are designed for specialized automotive applications. It is the purchaser’s responsibility to determine the suitability of any product for their specific use. Ansix Auto cannot control installation quality, driving conditions, or user handling, and therefore makes no warranty as to fitness or performance for any particular purpose.

The purchaser acknowledges that automotive components and equipment are subject to varied conditions depending on how they are installed and used. The suitability of any part or service is solely the purchaser’s decision. The purchaser is not relying on the skill or judgment of Ansix Auto or its distributors regarding product suitability.

Ansix Auto makes no express or implied warranties, oral or written, regarding product performance or application. We reserve the right to modify product designs or specifications without obligation to update previously sold items.

The buyer agrees to indemnify and hold harmless Ansix Auto and its distributors from any claims, actions, or damages arising from the installation, use, or misuse of any product. All parts are aftermarket replacement parts and are not affiliated with, endorsed by, or approved by the original vehicle manufacturer.

All components and kits should be installed only by qualified professionals. Installers and users are responsible for determining the suitability and safety of products for their specific vehicles and applications.

Please verify your local regulations and vehicle laws before installation or use. Ansix Auto and its distributors are not responsible for any legal or regulatory issues resulting from improper or unlawful use of any product.